Privacy Policy (SMS Opt‑In & Appointment Reminders)

1. Introduction

This Privacy Policy explains how we collect, use, and protect personal information when users opt in to receive SMS appointment reminders through our medical web application (“the Service”). By providing your mobile number and confirming your opt‑in, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following information when you subscribe to SMS reminders:

• Your name
• Your mobile phone number
• Appointment dates and related scheduling information
• Any additional information you voluntarily provide through the Service

We do not collect or store personal health information via SMS. Appointment reminders are limited to date, time, and general visit information.

3. How We Use Your Information

We use your information solely for:

• Sending SMS appointment reminders
• Confirming appointments
• Communicating important updates related to your account
• Maintaining accurate scheduling records

We do not sell, rent, or share your mobile number with third parties for marketing purposes.

4. SMS Consent & Opt‑In

By providing your mobile number at your local clinic, you provide explicit consent to receive SMS messages from us.

Your consent is:

• Voluntary
• Not a condition of receiving medical care
• Revocable at any time

5. Opt‑Out / Unsubscribe

You may opt out of SMS reminders at any time by:

• Replying STOP to any message
• Updating your communication preferences at your local clinic
• Contacting our support team

After opting out, you will no longer receive SMS reminders unless you opt in again.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information. While SMS is not a fully encrypted communication channel, we limit message content to non-sensitive appointment details.

7. Data Retention

We retain your mobile number and appointment reminder history only as long as necessary to provide the Service or comply with legal obligations.

8. Third‑Party Service Providers

We may use trusted SMS delivery partners (Microsoft Azure) to send messages. These providers are contractually required to protect your information and may not use it for any other purpose.

9. Your Rights

You have the right to:

• Access your personal information
• Request corrections
• Withdraw consent
• Request deletion where applicable

10. Contact Us

If you have questions about this Privacy Policy or your SMS preferences, contact us at:
Toll Free Line: (888) 373-9511